Car Rental Frequently Asked Questions

The Renter will need to have the following when collecting their Vehicle:

• Credit card in the main Renter’s name
• Valid driver’s license (International visitors will need to produce a valid passport as well)

If you have pre-paid your rental you will need to produce the same credit card that was used for the rental.

An administration fee is charged by the Lessor, per incident, for the processing of claims and assessors’ fees relating to damage or loss incurred in respect of, or theft of, the Vehicle, as set out in the Rental Form.

Accident Administration Fee, R 800.00 per incident (including VAT).

Only the person who signed the rental agreement is authorised to drive the Vehicle unless additional drivers is listed on the rental agreement. An Additional Driver Fee is levied to cover the renter’s liability.  If an unlisted driver is involved in an accident or theft of the Vehicle occurs, the renter will be liable for the full damage and/or replacement costs.

Additional Driver Fee, R 500.00 per driver, per rental (including VAT).

The Airport Company of SA (ACSA) subjects all car rental operators to additional rent charges to trade from these locations. Instead of applying these additional costs across all rates, they are applied to where the expense is incurred and are generally around 13% of the Time and Kilometer rates of the rental contract.

All online reservations cancelled at the renter’s request will be liable for a R 300.00 cancellation fee.

A R 2000.00 deposit for all credit card related rentals, is taken at time of rental for estimated rental plus an additional deposit for extras including a fuel deposit and 100% of the applicable responsibility.

Upon returning your Vehicle, your credit card will be debited with the final amount due and the difference of what was being held will be released.

Please note: Banks can take up to 21 working days to refund rental deposits and/or cancel authorisations.

Renter must be in possession of a valid, unendorsed local or international Driver’s License and this must be produced at time of rental. Driver’s Licences must be carried on all persons at all times whilst driving in South Africa. The minimum age for rental from Hertz Car Rental South Africa is 18 years.

Hertz Car Rental South Africa applies a Fine Handling Fee which is charged in the event that we receive a traffic infringement, incurred by the renter but not settled by the renter. It does not replace the fine amount which the renter must settle directly with the relevant traffic authority.

Due to the administration and additional information required by the eNatis (National Traffic Information System) and the traffic law enforcement authorities when handling traffic fines, this fee covers these expenses accordingly.

Fine Handling Fee, R 400.00 per traffic infringement (including VAT).

Vehicles are delivered with a full tank of fuel and the Renter can either fill the tank or we can fill it for you. The Renter is charged for refueling the Vehicle upon termination of rental. Fuel consumption is gauged from rental station to rental station.

There is a legal requirement to store documents for a period of five years and the cost of administering, storing and retrieving documents necessitates an amount be charged per rental contract.

Contract Fee, R 120.00 per rental (including VAT).

Members of SAVRALA (South African Vehicle Rental and Leasing Association) agreed to impose a 1% Tourism Levy of the Time and Kilometer rates of the rental contract, to be used to promote tourism in South Africa.

In the event that the interior of the Vehicle has been soiled or marked, a fee for Valet cleaning will be charged accordingly.

Valet Charge, R 700.00 per vehicle (including VAT).

All charges reflected on rates’ brochures and website rates and tariff pages are inclusive of government’s 15% VAT.

We use the South African CAR Magazine fuel consumption figures.  CAR quote:  ‘This is calculated from a combination of the manufacturer’s figures, our road test figures and a multiplying factor realizing a real-world figure that most motorist should be able to archive.  If we haven’t tested that particular model it is an estimate’.

Each model is loaded according to the corresponding fuel consumption figure CAR has in one of the latest issues of their magazine.

The fuel prices are updated within our operating system on the first Wednesday of the month for South Africa and are in line with what the Government and AA advised for the fuel price increase, be it unleaded or diesel.  Our operating system uses the current fuel price against the current fuel consumption of the particular make and model of the car to work out the fuel charged based either on needle position or kms driven depending on what has been selected by the user upon closing the contract.

We use the South African CAR Magazine emissions figures.  CAR quote:  ‘The manufacturers official claimed carbon dioxide emissions figure in g/km’.

Each model is loaded according to the corresponding emissions figure CAR has in one of the latest issues of their magazine.